Belmondobooking.com offers online booking services through its websites and mobile applications, and through other online platforms such as affiliated partner websites and social media. The information below relates to all of these platforms. Belmondobooking.com may occasionally update this Privacy and Cookie Policy, so please visit this page regularly for the latest changes.
When you make a booking, you must provide your name and e-mail address. We may also ask you for your address, telephone number, payment details, the names of guests travelling with you and your accommodation preferences.
When you visit our websites, even if you do not make a booking, we may collect certain information such as your IP address, the browser you are using and data about your computer's operating system, application version, language settings and the pages you have visited. If you use a mobile device, we may also collect data about your device, its settings and features and latitude/longitude. When you make a booking, our system records the platform you used and which website you booked from.
We may also collect information about you when you use certain social media services.
First of all, we use your personal information to complete and manage your online booking and to send the details of your booking to the booked accommodation.
We use your contact information to invite you to leave a review after your stay. This way you can help other travellers choose the most suitable accommodation.
We also use your information for marketing purposes, to the extent permitted by law. For example:
When you book with we may use your contact information to send you news about travel-related products and services. With your consent, if required by local law, we may also send you regular email newsletters. At any time you may opt out of receiving marketing communications or opt out completely by using the ‘unsubscribe’ link in each newsletter.
Depending on the information you share with us, you may see personalised offers on the Belmondobooking.com website, mobile applications or third party sites, including social media. These may be offers that can be booked directly on the Belmondobooking.com website, or third party offers or products that we think you might be interested in.
If we think that a particular offer might be of interest to you, we may also contact you by phone.
On some occasions we may contact you by email, post, telephone or SMS, this may happen for various reasons:
In case we need to handle and answer a request from you.
When you use our services, we may send you a questionnaire or invitation to provide feedback about your experience with Belmondobooking.com.
We may also send you other materials related to your bookings, such as directions on how to contact Belmondobooking.com in case you need to contact us while you are travelling, and information that we think you may find useful in planning your trip or enjoying your stay. We may also send you material relating to your current bookings or a summary of previous bookings made on Belmondobooking.com.
We sometimes ask our customers to participate in market research. Any additional personal information you provide us with on these occasions will only be used with your consent.
We may use your personal information to detect and prevent fraud or other illegal or unwanted activities.
Finally, we use personal data for analysis purposes, to improve our services, to enrich the user experience and to improve the functionality and quality of our online travel service.
We use social media to promote partner facilities on our site and to advertise, improve and make our services easier. For example, we have integrated social media plug-ins on Belmondobooking.com, whereby you can click on the relevant buttons and log in via your existing social media account. In this case, the information will be shared with the social media service provider, and in some cases will also be displayed on your social media profile and shared with other people in your network.
In addition, Belmondobooking.com is present on various social media through specific accounts and apps. These social media services may allow you to share information with Belmondobooking.com. When you sign up through a social media app, we will specify what information will be shared with Belmondobooking.com. The information you choose to share with us may include basic information from your social media profile, your e-mail address, status updates, and your friends list. This data is necessary to create a tailored browsing experience in the apps and on the website. This will make it easier for you to customise our site to your needs, share your travel destinations with your friends, and analyse and improve our travel services.
We may also allow you to access Belmondobooking.com services through your social media accounts. Your social media service provider may provide you with more details on how your information is used and handled in these instances.
In some cases, we may share your personal data with third parties.